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Travelex Insurance Services - Travel Insurance Center

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Provider Contact / Claim Information

Filing a Claim

360° Student Comprehensive Group

Trip Cancellation/Interruption Claims: Immediately call your Travel Supplier and the Claims Administrator to report your cancellation and avoid non-covered expenses due to late reporting.

Address:
     Claims Administration Office for Stonebridge Casualty Insurance Company
     4600 Witmer Industrial Estates, Suite 6
     Niagara Falls, NY 14305

Phone:
     1-866-968-2061
Fax:
     877-367-2496

Travel Basic

Filing a Claim - Travel Basic

Address:
     Claims Administration Office for Stonebridge Casualty Insurance Company
     4600 Witmer Industrial Estates, Suite 6
     Niagara Falls, NY 14305

Phone:
     1-866-968-2061 7:30 a.m – 7:00 p.m. CST Monday – Friday
 

Travel Select

Address:
     Claims Administration Office for Stonebridge Casualty Insurance Company
     4600 Witmer Industrial Estates, Suite 6
     Niagara Falls, NY 14305

Phone:
     1-866-968-2061 7:30 a.m. – 7:00 p.m. CST Monday – Friday

 

Emergency Assistance

Travel Basic

When contacting plan administrator, please have the following information: 1. Your Travelex Travel Select Confirmation Number. 2. Caller's name and telephone number where we can call you back. 3. Member's name. 4. Location (city, country) 5. Brief description of problem or situation. 

Address:
     Travelex Travel Assistance Services provided by On Call International.

Phone:
     For emergency assistance while traveling call:
     Toll Free: 1-855-892-6495 (U.S. or Canada)
     Collect: 603-328-1373 (all other countries)
 

Travel Select

When contacting plan administrator, please have the following information: 1. Your Travelex Travel Select Confirmation Number. 2. Caller's name and telephone number where we can call you back. 3. Member's name. 4. Location (city, country) 5. Brief description of problem or situation. 

Address:
     Travelex Travel Assistance Services provided by On Call International.

Phone:
     Toll free: 1-855-892-6495 (U.S. or Canada)
     Collect: 603-328-1373 (all other countries)


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