Domestic Membership Benefits
- Evacuation and Repatriation: When a member becomes hospitalized as an inpatient due to an illness or injury while traveling 150 miles or more from home, MedjetAssist will provide air medical transportation, medical evacuation and repatriation services to the hospital of the member's choice.
- Transport Service to Specialty Hospital: If a member is hospitalized in their hometown hospital, and it is determined that the member requires the services of a specialty hospital located more than 150 miles away, MedjetAssist will provide air medical transportation to that facility, if the patient is unable to travel by commercial means without a medical escort.
- Medical Referrals: MedjetAssist representatives can provide contact information for doctors and the hospital in the area in which the member is traveling. Whenever possible, medical providers will be able to speak the same language as the member. Telephone interpretation can also be provided when necessary.
- Medical Monitoring/Consultation: As soon as MedjetAssist is notified of a member's medical situation, the medical staff will establish communication with both the family and the local attending medical provider, obtain a full understanding of the situation and begin to monitor the member's condition
Medical professionals will stay in communication with the local medical personnel and relay necessary information to the member and his or her family or employer until the situation is resolved and the member is either able to resume travel or an air medical transport is initiated.
- Telephone Interpretation: Members can receive assistance with foreign language interpretation over the telephone when they are having difficulty communicating with local medical specialists by calling the MedjetAssist toll free number or calling collect from anywhere in the world.
- Emergency Message Relay: Members may send and receive emergency messages to and from relatives, friends and business associates toll free, 24 hours a day, through the MedjetAssist staff.
- Legal Referrals: MedjetAssist provides contact information for certified attorneys in the area in which the member is traveling. Whenever possible, the attorney will be able to speak in the same language as the member. Telephone interpretation can be provided when necessary.
(The selection and payment of the attorney are the responsibility of the member.)
- Travel, Health & Safety Precautions: In addition to providing travel, health and safety precautions for international destinations, members may also receive comprehensive pre-travel medical consultations.
- Transport of Mortal Remains: In the unfortunate event of a member's death while traveling 150 miles or more from home, MedjetAssist will arrange and pay for all necessary government authorization, provide a container appropriate for transportation, and return the remains to the member's place of residence for burial.
- 24 Hour Members Assistance: To discuss a problem or course of action, members can call MedjetAssist's medical department collect or use the toll free number 24 houre a day.
Members are provided with a list of special AT&T USA Direct access numbers in order to access the toll free number when visiting one of the countries listed on the directory. Medical, Legal, Personal and Special Services are available whenever an Assistance Member is traveling 150 miles or more from his or her permanent residence as listed on the enrollment form. Travel assistance information or referrals are available prior to departure or during a trip. MedjetAssist corporate offices and assistance center is located in Birmingham, Alabama, USA.
Description of Coverage
Frequently Asked Questions
Service and Support