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Frequently Asked Questions (FAQs)
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If this is your first experience buying Travelex Insurance Services, we've compiled a list of Frequently Asked Questions to help you make your decision. Please read them over and see if your question is answered. If not, we invite you to contact us so that we may offer further assistance.
 
Travelex Insurance Services
  • Why is Trip Cancellation and Trip Interruption protection important?

  • Can I buy travel protection without any trip cancellation coverage?

  • If I change my mind after enrolling in a protection plan, can I get a refund?

  • Will I receive an insurance card to carry with me after I purchase?

  • What is First Payer Coverage? Why does it matter?

  • Why should I purchase a Travel Protection Plan when I have other coverage? What is the difference?

  • What happens if I purchase a protection plan and need to make changes (trip cost, dates, etc.)?

  • Why is Trip Cancellation and Trip Interruption protection important?

    All travel suppliers, whether they are tour operators, hotels, travel agencies, cruise lines or airlines, have cancellation penalties. You pay a deposit or final payment toward a trip and these suppliers will apply their published penalties to your trip. You will find the published penalties more severe as your scheduled departure date gets closer. These published penalties inform you that if you cancel, the supplier will hold all or a large percentage of your monies placed as down payment, deposit or final payment. You will lose this money. Trip Cancellation and Interruption is designed to reimburse you for your loss if you cancel or interrupt for a covered reason.




    Can I buy travel protection without any trip cancellation coverage?

    Yes, you can choose a plan that excludes this coverage but still includes a full range of benefits to protect you during your trip, including coverage for: trip delay, emergency medical, medical evacuation / repatriation, baggage and baggage delay, and more!




    If I change my mind after enrolling in a protection plan, can I get a refund?

    Yes, Travelex will refund your plan cost (minus the processing fee) if you are not completely satisfied within 10 calendar days of purchase, provided you have not departed or filed a claim.




    Will I receive an insurance card to carry with me after I purchase?

    You will receive a Confirmation of Coverage and applicable plan documents, Description of Coverage via e-mail, mail or fax. The Confirmation of Coverage will include travel assistance phone numbers to call in case of emergency. The Description of Coverage will provide a summary of the plan details including benefits, conditions, limitations and exclusions.

    You should take both your Confirmation of Coverage and Description of Coverage with you while you travel in case of an emergency. You may also want to print your Travel Assistance calling information if traveling abroad.




    What is First Payer Coverage? Why does it matter?

    Some of Travelex's plans provide First Payer Coverage with no deductible for easy claims handling, less time and hassle to receive reimbursement for eligible losses from us first. Funds may be recovered from your medical or other collectible insurance plans.




    Why should I purchase a Travel Protection Plan when I have other coverage? What is the difference?

    Emergencies happen when you least expect it. Travelex combines travel insurance coverage and travel assistance services into a packaged protection plan that helps protect both you and your trip investment - before and during your trip. This coverage can protect you against losing your travel investment to travel suppliers, like cruise lines and tour operators, if you should cancel within their non-refundable cancellation period.

    Credit card insurance policies may protect you for flight accidents, car rental damage or for accidental death while traveling, but this protection is usually only offered to you when you purchase your tickets with that particular credit card.

    Many HMO's and PPO's offer limited coverage when traveling outside your networks. Medicare supplement benefits also need to be reviewed to determine their exact benefits or lack of benefits when traveling.

    Please Note: You may already have coverage that provides similar benefits and you may wish to compare the terms of this coverage with your existing coverage. If you have questions about your current coverage, call your insurer or agent. The travel retailer is not qualified to compare or answer questions about the benefits, exclusions or conditions of other insurance policies.




    What happens if I purchase a protection plan and need to make changes (trip cost, dates, etc.)?

    Simply call Travelex prior to your departure date and we will happily make any changes. Please refer to your confirmation of coverage for the appropriate phone number to call.








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