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Frequently Asked Questions (FAQs)
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If this is your first experience buying Single Trip or Annual Multi-Trip Travel Insurance, we've compiled a list of Frequently Asked Questions to help you make your decision. Please read them over and see if your question is answered. If not, we invite you to contact us so that we may offer further assistance.
 
Single Trip or Annual Multi-Trip Travel Insurance
  • I am travelling at the moment and need to extend my trip. Can I also extend my insurance?

  • I need to go to the US to visit my family. Does the insurance cover there? Does it cost extra?

  • I am planning to go diving on holiday. Does the insurance cover that?

  • I am going to a country where the standards of public treatment are low. Does your insurance offer any alternatives?

  • I’m travelling with small children. Can I speak to a doctor if they become ill?

  • What happens if I become ill outside normal opening hours?

  • I am going on a safari in a distant part of Africa. What happens if I get seriously ill and there are no hospitals nearby?

  • My grandmother is 87 years old. What happens if she gets seriously ill or dies when I am on a trip?

  • If I am hospitalised when travelling, will I need to pay the expenses out of my own pocket?

  • I am going to Tokyo. My Japanese is very limited. Can I get any help if I need to see a doctor?

  • I am travelling at the moment and need to extend my trip. Can I also extend my insurance?
    Yes, you can extend your travel insurance online through our web site. You can also extend it by sending us an e-mail, using our Webchat or calling our Contact Centre.


    I need to go to the US to visit my family. Does the insurance cover there? Does it cost extra?

    Bupa global  travel insurance gives you worldwide cover, no matter where you are going, including the US. The only areas subject to a premium loading are war zones such as Iraq and Afghanistan.




    I am planning to go diving on holiday. Does the insurance cover that?

    Yes, we cover all kinds of sports, including hazardous sports, without extra charge.  The only exception is motor sports (shows, races or competitions) and mountain climbing.




    I am going to a country where the standards of public treatment are low. Does your insurance offer any alternatives?

    With Bupa global travel insurance you have free choice of hospitals and doctors in the whole world, including private doctors and hospitals.




    I’m travelling with small children. Can I speak to a doctor if they become ill?
    Yes, our friendly and competent medical consultants and nurses will always provide you with good advice on treatments and places of treatment anywhere in the world.


    What happens if I become ill outside normal opening hours?
    If you become ill you can always contact our 24-hour emergency service. They can help you arranging treatment and medical evacuation day and night.


    I am going on a safari in a distant part of Africa. What happens if I get seriously ill and there are no hospitals nearby?
    Our 24-hour emergency service can arrange medical evacuation to the nearest place of treatment.


    My grandmother is 87 years old. What happens if she gets seriously ill or dies when I am on a trip?

    Bupa global travel insurance covers compassionate emergency repatriation if a close relative becomes seriously ill or dies as a result of serious acute illness when you are travelling.




    If I am hospitalised when travelling, will I need to pay the expenses out of my own pocket?
    No, if you are hospitalised, our 24-hour emergency service will arrange direct payment with the hospital.


    I am going to Tokyo. My Japanese is very limited. Can I get any help if I need to see a doctor?
    We can help you with name and addresses of doctors in Tokyo who speak English.







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