Frequently Asked Questions (FAQs)
If this is your first experience buying Travelex Insurance Services, or you’ve heard about it and just aren’t sure it’s right for you, we’ve compiled the list of Frequently Asked Questions to help you make your decision. Please read them over and see if your question is answered. If not, we invite you to contact us so that we may offer further assistance.
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Why is Trip Cancellation/Interruption protection important?
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What is a pre-existing condition?
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Why do I need a travel protection plan when I am covered by my credit card's insurance policies?
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Does Travelex cover pre-existing conditions?
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If I change my mind after enrolling in the protection plan, is it refundable?
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My traveling companion cancels their trip because of an accident and I still want to go on the trip; however, there are additional costs because of my traveling companion's cancellation. Will Travelex Protection Plans cover these additional costs?
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I have homeowner's and medical insurance. Won't these policies provide protection during my trip?
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If I have made the final deposits on my family vacation and I am laid off or fired by my employer, is this a covered reason to cancel under Travelex's Protection Plan?
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Can I buy travel protection without any trip cancellation coverage?
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Are the coverage amount maximums for trip cancellation/interruption per person?
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What does "Primary Provider" mean?
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What is the difference between primary and secondary coverage? Why does it matter?
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Why should I purchase Travel Protection when I have other insurance policies?
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Who qualifies as a Key Person? Do they have to be a relative?
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What if I cancel my trip before any penalty from the travel provider begins?
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What happens if I purchase a protection plan, and the cost of my trip goes up?
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If my traveling companion cancels their trip and I still want to go on the trip, will Travelex cover additional costs caused due to their cancellation?
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Am I covered if I cancel my trip because I am laid off or fired by my employer?
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Will a Travelex Plan cover me if I need to cancel or interrupt my trip due to terrorism?
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Can I still purchase coverage if I miss the 21-day period after initial trip deposit?
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What are the benefits of purchasing coverage within 21 days of initial trip deposit if I am not in penalty?
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If I change my mind after enrolling in a protection plan, can I get a refund?
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Is Travelex Insurance Services connected to the Travelex I see in airports?
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Travelex Insurance vs Cruiseline Insurance. Read this testimonial
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Does Travelex provide coverage for Scuba Diving?
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What is the criteria for qualifying for the Pre-Existing Condition Waiver?
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Why is Trip Cancellation/Interruption protection important?
Every travel supplier (Tour Operator, Hotels, Travel Agencies, Cruise line or airline) has cancellation penalties. You pay a deposit or final payment toward a trip or vacation and these suppliers will apply their published penalties to your trip. You will find the published penalties more severe as your scheduled departure date gets closer. These published penalties inform you that if you cancel, the supplier will hold all or a large percentage of your monies placed as down payment, deposit or final payment. You will lose this money. Trip Cancellation and Interruption is designed to reimburse you for your loss if you cancel or interrupt for a covered reason.
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What is a pre-existing condition?
Any injury, sickness or condition of you, or your traveling companion, you and/or your traveling companion's family member or your business partner which within the ninty (90) day period prior to the effective date of your protection plan coverage under this plan:
- manifested itself, became acute or exhibited symptoms which would have caused one to seek diagnosis, care or treatment;
- required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescriptions; or
- required medical treatment or treatment that was recommended by a legally qualified physician.
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Why do I need a travel protection plan when I am covered by my credit card's insurance policies?
Credit card insurance policies may protect you for flight accidents, car rental damage or for accidental death while traveling, but this protection is usually only offered to you when you purchase your tickets with that particular credit card. Travelex Protection Plans provide comprehensive coverage including Trip Cancellation and Interruption benefits. Remember that your hard-earned travel investment may be lost to travel suppliers such as cruise lines and tour operators if you cancel within their non-refundable cancellation period.
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Does Travelex cover pre-existing conditions?
Yes—-when you follow these three simple steps:
- Purchase the protection plan within twenty-one (21) days from the date your initial trip deposit is made.
- Purchase coverage for the full cost of your trip.
- To meet the 21-day requirement, fill out and submit the enrollment form on this web site along with proper payment or call WorldTravelCenter.com toll-free at 1-866-979-6753
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If I change my mind after enrolling in the protection plan, is it refundable?
Yes, if you are not completely satisfied within ten (10) days of purchasing the protection plan, Travelex will refund your plan cost, as long as you have not departed or filed a claim.
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My traveling companion cancels their trip because of an accident and I still want to go on the trip; however, there are additional costs because of my traveling companion's cancellation. Will Travelex Protection Plans cover these additional costs?
Yes, you are covered for a single supplement upgrade when your traveling companion cancels or interrupts a trip for a covered reason and you do not.
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I have homeowner's and medical insurance. Won't these policies provide protection during my trip?
It is best to review your current insurance programs and the coverage they offer when you are traveling. Many HMOs and PPOs offer limited coverage when traveling outside your networks. Medicare supplement benefits also need to be reviewed to determine their exact benefits or lack of benefits when traveling. Travelex Protection Plans offer primary medical coverage because of the varying degree of limitations offered by many medical plans. Homeowner's and rental policies usually have large deductibles in the event of lost or stolen baggage when traveling. You file with Travelex first and there are no deductibles.
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If I have made the final deposits on my family vacation and I am laid off or fired by my employer, is this a covered reason to cancel under Travelex's Protection Plan?
Travelex Protection Plans do offer protection for cancellations due to terminations or layoffs affecting you or a person sharing the same cabin or hotel room. Remember that employment must have been with the same employer for at least three (3) consecutive years.
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Can I buy travel protection without any trip cancellation coverage?
Yes, you can choose a plan that excludes this coverage but still includes a full range of benefits to protect you during your trip, including coverage for: trip delay, medical evacuation/ repatriation, baggage and baggage delay, itinerary change and more. Enter $0 for trip cost.
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Are the coverage amount maximums for trip cancellation/interruption per person?
Yes, the maximum amounts are on a per traveler basis.
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What does "Primary Provider" mean?
Primary Provider means that this policy will pay you FIRST, before any other collectible insurance.
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What is the difference between primary and secondary coverage? Why does it matter?
With secondary coverage, you may be required to pay a deductible and may be asked to exhaust coverage from your other existing polices before filing a claim. All Travelex plans offer primary coverage. This means you’ll never need to pay a deductible or file a claim with other providers. File with Travelex first and file once.
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Why should I purchase Travel Protection when I have other insurance policies?
Travel Protection combines insurance coverages and travel assistance services into a comprehensive package that protects both you and your investment - before and during your trip.
Travelex Plans provide comprehensive coverage including Trip Cancellation and Trip Interruption benefits. This coverage can protect you against losing you travel investment to travel suppliers, like cruise lines and tour operators, if you should cancel within their non-refundable cancellation period.
Credit card insurance policies may protect you for flight accidents, car rental damage or for accidental death while traveling, but this protection is usually only offered to you when you purchase your tickets with that particular credit card.
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Who qualifies as a Key Person? Do they have to be a relative?
A Key Person is defined as an employed caregiver or a person with whom you have lived for 12 continuous months. A Key Person does not have to be a blood relation. Key Persons are included in the covered reasons to cancel under trip cancellation/ interruption coverage.
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What if I cancel my trip before any penalty from the travel provider begins?
You must notify Travelex Insurance Services that you intend to cancel your trip before your original departure date. Travelex will allow you to “re-use” your purchased coverage up to one year from original departure date. If you notify Travelex within two weeks of making the initial trip deposit on the new trip, pre-existing medical conditions will be covered (i.e. the waiver will apply). This applies to Travel Plus and Travel Lite only.
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What happens if I purchase a protection plan, and the cost of my trip goes up?
Simply call WorldTravelCenter.com toll free at 1-800-234-1862. We will adjust your coverage and accept additional premium to cover your new trip cost.
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If my traveling companion cancels their trip and I still want to go on the trip, will Travelex cover additional costs caused due to their cancellation?
Yes, you are covered for a single supplement upgrade when your traveling companion cancels or interrupts a trip for a covered reason and you do not.
This applies to Travel Plus and Trave Lite only.
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Am I covered if I cancel my trip because I am laid off or fired by my employer?
Travelex Plans do offer protection for cancellations due to terminations or layoffs affecting either you or a person sharing the same cabin or hotel room. Remember that employment must have been with the same employer for at least 3 consecutive years. This applies to Travel Plus and Travel Lite only.
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Will a Travelex Plan cover me if I need to cancel or interrupt my trip due to terrorism?
Terrorism is a reason to cancel under Travelex Protection Plans. The Terrorist Incident must occur in the Insured's city of departure or destination and you must be scheduled to arrive in that city within 30 days following the Terrorist Incident. The terrorist incident must also be documented in a travel warning issued by the U.S. State Department advising that one should not travel to the Insured’s country of destination or, for U.S. cities, reported by the major news media. If the warning or report is issued after your effective date and covers your trip dates, then you may cancel or interrupt.
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Can I still purchase coverage if I miss the 21-day period after initial trip deposit?
Yes, you can purchase travel protection up until your date of departure. You will not, however, be covered for pre-existing medical conditions if you miss the 21-day period. This applies to Travel Plus and Travel Lite only.
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What are the benefits of purchasing coverage within 21 days of initial trip deposit if I am not in penalty?
In order to have pre-existing medical conditions covered, you must purchase within 21 days of initial trip deposit. The Pre-existing waiver for existing conditions covers not only you, but any covered person for whom you may have to cancel your trip. This applies to Travel Plus and Travel Lite only.
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If I change my mind after enrolling in a protection plan, can I get a refund?
Yes, Travelex will refund your plan cost (minus the $5.00 non-refundable processing fee) if you are not completely satisfied within 10 days of purchase, provided you have not departed or filed a claim.
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Is Travelex Insurance Services connected to the Travelex I see in airports?
Yes, Travelex Insurance Services is a division of the Travelex Group, the world’s largest foreign currency exchange specialist to retail, corporate and wholesale customers.
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Travelex Insurance vs Cruiseline Insurance. Read this testimonial
Last fall the daughter of one of my clients wanted to send her parents on a cruise for her mother's 70th birthday. She wanted a penthouse - the whole 9 yards. The cost was going to be over $12,940 for one week.
Their cruise was to sail on January 4, 2010. We looked at the insurance that Cruise line offered and we looked at Travelex. Her father was almost 87 years old - a big age difference from her mother. I told her that if there happened to be an issue and if the cruise line's insurance were to deem it a pre-existing condition, that they would give the refund in the form of a cruise credit that must be used within one year. I candidly told her that if that was ever the case, if her 87 year-old father got sick, it was unlikely that they would ever be able to take a cruise within one year, or ever. So we enrolled them in Travelex.
Well, as luck would have it the father had a stroke in early December. He was hospitalized, then went to rehab and is now at home with an attendant. There obviously was no way he could ever take the cruise, even within one year. The daughter has not stopped thanking me for advising her in that direction. They will get all of their money back except for the cost of the insurance - a small price to pay.
Travelex Insurance is definitely the way to go.
My clients thank me, but I thank Travelex!!!
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Does Travelex provide coverage for Scuba Diving?
It does, but the following limitations apply:
Deep sea diving or scuba diving are covered but, (a) You must hold an open water diving certificate, or (b) You are accompanied by a dive master and not diving more than 50 feet.
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What is the criteria for qualifying for the Pre-Existing Condition Waiver?
If You purchase the Travel Plus or TraveLite plan, pre-existing conditions are waived providing:
- The protection plan was purchased within twenty-one (21) calendar days of the initial Covered Trip payment;
- On the date of purchase of the protection plan, You were Medically Fit;
- You had not filed a claim for Trip Cancellation/Interruption due to sickness or injury within 90 days prior to the purchase of the protection plan;
- You do not have a sickness excluded by General Exclusions "m)" and "n)";
- The pre-existing condition exclusion applies to all amounts over the Maximum Waiver Amount shown on the Confirmation of Coverage except for Medical Evacuation/Repatriation benefits which are not subject to the Maximum Waiver Amount.
If You do not meet the above criteria, You will still be covered for Trip Cancellation/Interruption and Emergency Medical Benefits caused by reasons other than those related to the pre-existing condition.
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